Please allow up to 5 working days for us to complete and dispatch your order. During busier periods such as Christmas, your order may take longer to be dispatched. In the rare occasion there is a delay, you will always be notified. All our handmade & personalised items are made as soon as possible. We are unable to dispatch them any quicker than already stated.

via Royal Mail - 3-5 working days.

Once your order has been dispatched you will be notified via email with your tracking number. Please note your chosen delivery method does not include production times as stated above. 

via Royal Mail - 1-2 working days.

Once your order has been dispatched you will be notified via email with your tracking number. Please note your chosen delivery method does not include production times as stated above. 

For international orders, the above dispatch times apply the same.

Please allow 14 working days to receive your order after dispatch, although most orders are received before this.

*It is the buyers responsibility to pay tax and any custom/import duties that may apply in your designated country. These extra charges are outside of our control and enforced by your country receiving the goods. We would suggest calculating these charges enforced by your country before placing an order as we cannot be held responsible for any additional fee's after shipment.

This can unfortunately happen for a number of reasons such as; incorrect delivery address or inaccessible location.

Birdie Barn does not take responsibility for any parcels that are returned to sender, unless incase of an error made by ourselves in house.

If your tracking states that the parcel has had attempted delivery, please first check with your local depot that they are not holding your parcel before contacting us. If your parcel has not been collected from the depot within the allocated time, it will be returned to us in which you need to re-arrange delivery at your own cost for your parcel. 

If you need to purchase shipping again to re-send your parcel, you can do so by clicking here.

If you believe Royal Mail to be in error of delivery, please contact them directly.

YOU CAN REQUEST A REFUND BY FOLLOWING THIS LINK: HERE

Please note; Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we cannot offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must be returned in suitable packaging, Birdie Barn does not hold liability for any damages that may occur when you return your item.

Several types of goods are exempt from being returned: All items that have been personalised or customised in any way can not be returned unless faulty. Additional non-returnable items: Opened drinkware lids with a yellow sticker. Gift cards. Downloadable software products.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.

If you haven’t received a refund yet, first check your payment account again,
then contact your payment company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@birdiebarn.co.uk.

Firstly, we sincerely apologise!

If your goods arrive damaged or faulty this must be reported within 48 hours of receipt.

We will also require proof of this, a photograph taken on a smart phone is sufficient. Unfortunately if 30 days have passed since receipt of your item, we cannot offer you a replacement or refund.

For faulty or damaged items received, we have two options to provide a solution;

'Return and Replace/Refund option'; We can provide a Royal Mail postage label to you free of charge to return the faulty item(s) to us and we’ll send you brand new replacement(s) or full refund, whichever you prefer. The returned item must be in an unused state and the same condition you received it in.

If you believe you can still use the damaged item(s), we also have the 'Economical Keep' option; instead of returning faulty/damaged goods to us, we offer a percentage of your order total to be refunded and you keep damaged item(s) instead. This helps reduce waste and our carbon footprint. The total percentage will be determined on the level of fault/damage.

The option of'Return and Replace/Refund'or'Economical Keep'is solely the buyers choice.

Yes we can issue and exchange with just a few exceptions.

Simply follow the returns portal as above and let us know which item you'd like in exchange for your return.

The terms of a returning your item for an exchange are the same as returning for a refund; The item you are exchanging must be unused and in the same condition that you received it. It must be returned in suitable packaging, Birdie Barn does not hold liability for any damages that may occur when you return your item.

Once we have received the returned item we will begin processing your exchange. 
Where applicable, we will issue a refund or invoice you for the difference in value. 

Please note, you are responsible for paying your own shipping and postage costs for both the return of the original item to us and the receipt of the new exchanged item to yourself. You will receive an email to purchase a new shipping label to your chosen address. 
We cannot exchange personalised items. 

As a small business, we're currently unable to offer free returns.

You will be responsible for paying for your own shipping costs for returning your item to our UK address. Shipping costs are non-refundable.

We recommend you use a trackable service when returning orders and retain proof of postage as evidence of this. If you are shipping an item over £75, you should consider purchasing shipping insurance. Birdie Barn can't guarantee that we will receive your returned item with your chosen courier.

Birdie Barn will not be responsible for lost or damaged returning goods in transit. We would recommend using a reliable and trackable service to return any goods to us.

You can get in touch with us here, where we will be more than happy to help.