Delivery & Returns

Delivery

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For personalised and handmade items please allow up to 3 - 7 working days for us to complete and dispatch your order. During busier periods such as Christmas, your order may take longer to be dispatched. In the rare occasion there is a delay, you will always be notified. All our handmade & personalised items are made as soon as possible. We are unable to dispatch them any quicker than already stated. If you would like to know an estimated date of when your order will be received, please contact us.

Generic orders that aren't handmade, will be dispatched within 2 working days.

We do not dispatch items on Saturday & Sunday.

Once your order has been dispatched you will be notified via email with your tracking number.

Timescales

Please note your chosen delivery method does not include production times as stated above.

Standard Delivery - 3-5 working days.

Express Delivery - 1-2 working days.

Please note, all delivery times are approximate.

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International Orders

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For international orders, the above dispatch times apply the same.

Please allow 14 working days to receive your order after dispatch, although most orders are received before this.

It is the buyers responsibility to pay tax and any custom/import duties that may apply in your designated country. These extra charges are outside of our control and enforced by your country receiving the goods. We would suggest calculating these charges enforced by your country before placing an order as we cannot be held responsible for any additional fee's after shipment.

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Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we cannot offer you a refund.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must be returned in suitable packaging, Birdie Barn does not hold liability for any damages that may occur when you return your item.

Several types of goods are exempt from being returned. All items that have been personalised or customised in any way can not be returned unless faulty.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Damaged or Faulty items
Please note; if your goods arrive damaged or faulty this must be reported within 48 hours of receipt. We will also require proof of this, a photograph taken on a smart phone is sufficient. Unfortunately if 30 days have passed since receipt of your item, we cannot offer you a replacement or refund.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@birdiebarn.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged, this policy again is valid for 30 days. If you need to exchange it for the same item, send us an email at hello@birdiebarn.co.uk

Shipping
Please contact us at; hello@birdiebarn.co.uk - where we will advise you where to send the item(s) back to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend you use a trackable service when returning orders and retain proof of postage as evidence of this. If you are shipping an item over £75, you should consider purchasing shipping insurance. Birdie Barn doesn’t guarantee that we will receive your returned item.

Birdie Barn will not be responsible for lost or damaged returning goods in transit. We would recommend using a reliable and trackable service to return any good to us.

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Returned to Sender

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Birdie Barn does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been attempted delivery, please first check with your local depot that they are not holding your parcel before contacting us. If your parcel has not been collected from the depot within the allocated time, it will be returned to us in which you will be asked to re-arrange delivery at your own cost for your parcel. 


If you believe Royal Mail to be in error of delivery, please contact them directly.

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